Refund Policy: 30-Day Money-Back Guarantee
The One World Observatory Online Store wants you to be satisfied with every item you purchase from us. You have up to 30 days after the purchase (or delivery if ordered online or by phone) to receive a full refund of the purchase price. You must present a valid receipt and the item must be in new condition, in original boxes (where applicable), and with all paperwork, parts and accessories to receive full credit, minus shipping, handling, gift wrap or other charges.
Certain exclusions may apply. Please ask for details.
Damaged or Defective Items
Contact Customer Service if you receive damaged or defective merchandise within 30 days of delivery at 1-800-416-7192 M-F 8-5 EDT. Please have your order number and item information available. After 30 days, damages or defectives items will be the responsibility of the customer.
Holiday Return Policy
During the holiday shopping season, our normal 30-day return policy is extended for all holiday purchases made between November 1 and December 31 of each year. If you are not satisfied with your gift purchase made during this time you may return the purchase through January 31.
You must present a valid receipt and the item must be returned in new condition with tags, in original boxes (where applicable), and with all paperwork, parts and accessories to receive full credit. All items properly returned under this policy are eligible for a full refund of the purchase price, minus shipping, handling, gift wrap or other charges. Certain exclusions may apply. Please ask for details.
Return Exceptions
All sales are final and cannot be returned for customized products and autographed collectibles.
Software and other electronic media products (such as Videos, CDs, Video Games, etc) may not be returned once opened.
UNAUTHORIZED RETURNS WILL BE RETURNED TO YOU IF THE RETURN POLICY IS NOT FOLLOWED.
Return Address:
One World Observatory
One World Trade Center
285 Fulton Street
New York, NY 10007
Please include a copy of your invoice.